ScoopSmart Winter Policy

❄️ Winter Service Policy

(Dog Waste Removal Service)

We proudly offer year-round dog waste removal, including during winter months. Dogs still do their business — and we’re here to help keep your yard clean, safe, and ready for spring.


🗓️ Winter Service Availability

  • Service continues weekly throughout winter
  • Visits occur on your regular scheduled day
  • Severe weather (heavy snow, ice storms, extreme cold) may cause delays or rescheduling

We will always do our best to maintain consistency while prioritizing safety.


💲 Winter Pricing

  • No seasonal price increase
  • Weekly service remains same price
  • Pricing is based on scheduled service, not the volume of waste removed

Winter visits help prevent major spring buildup and keep your yard manageable year-round.


❄️ Snow & Frozen Waste Policy

  • If waste is visible and accessible, it will be removed
  • If waste is buried under snow or frozen solid, it may be left temporarily
  • Once snow melts or waste thaws, it will be removed during your next scheduled visit
  • We do not dig, chip ice, or damage turf or landscaping

Regular winter service prevents large, costly spring cleanups.


🚪 Yard Access Requirements (Client Responsibility)

For service to be completed:

  • Gates must be unlocked
  • Pathways should be reasonably clear of snow and ice
  • Dogs must be secured indoors

If access is unsafe or blocked, the visit may be skipped and counted as completed.


⚠️ Safety First

For the safety of our team:

  • Service may be postponed due to:
  • Icy conditions
  • Deep snow
  • Extreme cold
  • We reserve the right to skip unsafe yards
  • Missed services due to safety concerns are not refunded

Your safety and ours always come first.


❌ Cancellations & Pauses

  • Temporary winter pauses are allowed with at least 7 days’ notice
  • Accounts paused during winter may require a spring cleanup fee to restart
  • Same-week cancellations are still billed


🌱 Spring Cleanup Reminder

Clients who pause winter service often face:

  • Heavier buildup
  • Higher one-time cleanup fees
  • Longer service time

Staying on schedule all winter is the most cost-effective option.


📞 Communication

Weather updates, delays, or reschedules will be communicated via:

  • Text
  • Email
  • Or your preferred contact method


✅ Summary

✔ Year-round service
✔ Same low weekly price
✔ No digging or ice chipping
✔ Safety-first approach
✔ Fair, transparent policies